The problem

We have received complaints from third parties regarding the quality and safety of industrial bench-top can openers which look very similar to our Bonzer® can openers (our Standard Bonzer® model is pictured below). We were contacted because they wrongly believed that the similar looking can openers originated from Mitchell & Cooper.

Of concern to us is that they had experienced higher than normal levels of swarf (metal shards) while operating the similar looking can openers.

The fact that  third parties have been confused into believing that the similar looking can openers originate from Mitchell and Cooper represents a serious threat to our business and good name and also the potential health and safety of our customers and/or those they are responsible for.

Accordingly, we want to take decisive action.

EXCHANGE SCHEME

We are prepared to exchange 1,000 genuine Bonzer® can openers for 1,000 Qualifying Can Openers. A genuine Bonzer® can opener can be easily identified by its distinctive red knob with the Bonzer in-print which has been used since the late 1970s.

For each can opener which we "exchange", we will give a 25% discount on the current retail price off the equivalent Bonzer® can opener. In addition, we will further reduce the retail price by deducting the price you paid for Qualifying Can Opener. A great deal, especially as you will also be entitled to the 10 year warranty afforded on all Bonzer® Can openers also. VAT, postage and packaging will be additional.

All Qualifying Can Openers we receive under this exchange scheme will be sold for scrap, with the monies received being donated to The Great Ormond Street Hospital Childrens’ Charity. The amount raised by this scheme will be published regularly on this Blog.

For the purposes of this scheme “Qualifying Can Opener” means a non - Bonzer® industrial bench top can opener of a similar appearance to our  Bonzer® models.

What you need to do:-

If you think you are in possession of a Qualifying Can Opener:

1. Send us, preferably by e mail, or alternatively by fax or post:

(a) your full business contact details;

(b) a copy of the purchase invoice for your can opener evidencing the price you paid; and

(c) details as to the number and maximum size of cans you open per day.

2. We will then contact you and inform you whether your can openers are Qualifying Can Openers for the purposes of this scheme, and if so, which genuine Bonzer® model will best suit your needs. We will then make arrangements with you for payment and despatch of the genuine Bonzer® can opener.

3. Upon receipt of your new genuine Bonzer® can opener you then send to us the Qualifying Can Opener which has been replaced under this scheme.

You then have the peace of mind of knowing you have a genuine Bonzer® can opener - world famous for quality and rugged dependability.

Why are we offering this?

If there is any threat that our customers or prospective customers might be confused into believing that products originate from Mitchell & Cooper or any other entity that is associated with its iconic Bonzer® can opener or brand, when this is not the case, we will  protect both our brand and our customers vigorously and without quarter. This is particularly the case when the product in question poses potential health and safety risks.

As well as pursuing certain companies selling the similar can opener through legal channels, we are pursuing additional and innovative approaches in the hope that these will enable us to maintain our reputation for manufacturing safe, high quality, dependable products, as well as ensuring that our customers’ interests are well served and their own integrity safeguarded.

Hence this blog and the use of Twitter.

Any other concerns just call: +44 (0)1825 765511

E Mail at: sales@mitchellcooper.co.uk

Fax No: +44 (0)1825 767173

Address: 136-140 Framfield Road, Uckfield, East Sussex TN22 5AU

Conditions applying: This offer only relates to manual Qualifying Can Openers for which a genuine Bonzer® equivalent exists. The offer is entirely at the discretion of Mitchell & Cooper Limited and their decision in all matters connected with this offer is final. Without prejudice to Mitchell & Cooper Limited's discretion, the offer will generally be applied on a first come first served basis. Mitchell & Cooper can withdraw this offer at any time without notice. All genuine Bonzer® equivalent can openers are supplied hereunder subject to Mitchell & Cooper's standard terms of conditions of supply.